Wholesale Information

Want to Wholesale our products?
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Wholesale ORDERS

What is your order minimum?

We have a $200 minimum. 

Do you offer NET 30 terms on orders?

No, we do not. You must pay for your order at checkout, either with a credit card or PayPal account. We accept the following debit or credit cards: Visa, Mastercard, AMEX, and Discover.

Do you offer custom items?

We do not offer custom items at this time.

SHIPPING

How is shipping estimated?

Shipping is based on the order size, order weight, and your location in Conroe, TX (where we ship from). Shipping prices also vary based on the shipping option you choose at checkout. We currently offer USPS, UPS and Priority Mail.

How long will it take to get my order?

We typically ship within 1-4 business days. We do not fulfill orders or ship on weekends or holidays. Once your order is fulfilled, you will receive a shipping notification via email with your tracking information.

Do you offer RUSH shipping?

Yes, we do. You can choose UPS 2nd Day Air or UPS Next Day Air at checkout. However, we can only offer rush shipping for items that we have in stock. Please contact us if you have questions about an item’s availability. If an item is out-of-stock, we will notify you as soon as possible.

Do you offer drop-shipping?

We do not offer drop-shipping. We only ship to the address listed on your account.

Do you ship to Canada?

We do not at this time.

 

RETURNS, REFUNDS, EXCHANGES, AND CANCELLATIONS

What is your return policy?

We will gladly accept returns for any merchandise that is damaged or defective. You must notify us within 3 days of receiving your order. Please email us at cocomosoulwholesale@gmail.com We do not accept returns or exchanges for any reason outside of this policy.

What happens if I receive the wrong item or if I’m missing an item in my order?

We are happy to exchange any items that you received incorrectly or to ship items that you did not receive with your order. Please email customer service at cocomosoulwholesale@gmail.com with your order number, the item you received incorrectly, and/or the item that you need us to ship.

Can I cancel my order?

You can cancel your order only if the order has not been shipped. Once your order has been shipped, we are not able to cancel it.

 

USING AND SELLING COCOMO SOUL WHOLESALE PRODUCTS

How do I mark up your products for retail?

We require our retailers to abide by Keystone Markup. You can look up this term if you’re not familiar, but it generally means that you must mark up our products by at least double the wholesale price. You may mark up our items higher than Keystone Markup, but you may not mark them down as any less. Any store or boutique that does not abide by this rule may be denied the right to purchase Cocomo Soul Wholesale products and may have their account disabled.

Do you have a store or showroom?

We do not have a store or showroom. We have a warehouse in Conroe, TX that is only used for shipping.

Can I sell your products on my website, Facebook, or Instagram page, or do I need a brick and mortar store?

You may sell Cocomo Soul Wholesale products on any of your personal social media pages or websites.

Can I sell Cocomo Soul Wholesale products on Amazon?

We do not allow any additional Cocomo Soul Wholesale vendors on Amazon at this time. Additionally, we do not allow Cocomo Soul Wholesale products to be sold on Walmart.com or by other 3rd party vendors. For more information on this policy, please contact us.

 

Can I use your product images for my website, social media pages, or email blasts?

Yes, you may use our product images for as long as you continue to purchase from us.

 

CONTACT US

At Cocomo Soul Wholesale, we pride ourselves in offering the best wholesale shopping experience to shops, boutiques, and more. If you have any questions about our policies or would like to discuss your order, we’re always here to help.

If you have a question that wasn’t answered on this page, don’t hesitate to send us an email at cocomosoulwholesale@gmail.com. You can also visit our Contact Page any time with questions or concerns.

New to Cocomo Soul Wholesale? Check out our About Us page to learn more!